Quality Question Bank
for Exam preparation

Q2. Which of the following best characterizes the results of an increase in quality?

1. increased productivity, decreased cost effectiveness and increased cost risk
2. increased productivity, increased cost effectiveness, and decreased cost risk
3. reduced productivity and no change to cost effectiveness or cost risk
4. reduced productivity and an increase in overall product or service cost
5. increased productivity and cost-effectiveness

Q3. Taguchi suggested that loss in a process is'increased with increase in which of the following?

1. Specifications
2. Standards
3. Competition
4. Variability

Q4. ______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities.

1. House of Quality
2. Affinity diagram
3. Arrow diagram
4. None of the give option

Q5. When is it appropriate to collect and use data?

1. Before the QI project, to prove a problem exists.
2. During the QI project, to answer questions about the cause and help prioritize the implementation of improvements.
3. After the implementation of the improvement to maintain the gain.
4. All of Above.

Q6. The parameters of s2 chart is specified using:

1. Normal Distribution
2. Geometric Distribution
3. Binomial Distribution
4. Chi-square distribution

Q7. SIPOC diagram, used for understanding the flow in a process is used in ______________ stage of DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q8. In order to achieve long-term quality improvements, management must do the following:

1. Implement a formal quality control program with worker and management involvement
2. Establish financial incentive packages for workers
3. A and D
4. Motivate the employees with seminars, contests, and institution of programs such as "Quality Improvement" day
5. Create a quality control department and give the head of the department ultimate responsibility for quality improvement

Q9. Quality applies to which aspect(s) of the organization?

1. Products only
2. Products and services
3. People and product
4. Products, services, and people

Q10. Which elements are required to calculate Sigma?

1. Number of defectives and range
2. Process performance and customer requirements
3. Cycle time and quality
4. Number of employees, number of customers